Who we are
Our website address is: fleurandmae.co.uk We are a retail business specializing in high-quality artificial plants and related decor products.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. When you log out, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
For payment processing, we may share data with third-party payment providers such as PayPal or Stripe. Please refer to their respective privacy policies for more details on how they handle your data.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website (if applicable), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are required to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
For order processing and shipping, we may share your information with fulfillment and logistics providers to ensure your order is delivered efficiently.
Additional Information
If you have any questions about this privacy policy or how your data is handled, please contact us at hello@fleurandmae.co.uk.
Terms and Conditions
1. Introduction
Welcome to Fleur&Mae. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.
2. Products and Orders
- All products listed on our website are subject to availability.
- We reserve the right to refuse or cancel any order at our discretion.
- Prices and product descriptions are subject to change without notice.
3. Payments
- We accept payments through secure third-party payment gateways such as PayPal and Stripe.
- You agree to provide current, complete, and accurate purchase information.
4. Shipping and Delivery
- We ship orders within 5 to 7 days
- Shipping costs and estimated delivery times will be displayed at checkout.
- We are not responsible for delays caused by external factors such as shipping carriers.
5. Returns and Refunds
- We accept returns within 14 days of purchase if the item is unused and in its original packaging.
- Refunds will be processed to the original payment method.
- Customers are responsible for return shipping costs unless the item is defective.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7. Changes to Terms
We may update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.
8. Contact Information
If you have any questions about these terms, please contact us at hello@fleurandmae.co.uk
9. General
These Terms and Conditions apply to contracts for the sale of Goods by the Seller to the Buyer. They prevail over any other documentation or communication from the Buyer. The Buyer agrees to these Terms and Conditions when placing an order for Goods.
All orders for Goods by the Buyer are subject to these Terms and Conditions. The Seller may choose not to accept an order for any reason. Reasons that the Seller may refuse to supply Goods to the Buyer may include but are not limited to the following:
- Goods are out of stock or otherwise unavailable.
- The Seller cannot authorise your payment or any other problem with payment, such as suspected fraud.
- A pricing error.
- A product description error.
If the Seller refuses to supply Goods to the Buyer, the Seller will reimburse the Buyer any monies paid for those Goods and any delivery charge paid for the delivery of those Goods. The Seller will not be liable for any losses, costs, damage or expenses incurred by the Buyer if the Seller refuses to supply the Goods.
Acceptance of the goods’ delivery is conclusive proof of the Buyer’s acceptance of these Terms and Conditions.
Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.
Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
The Buyer must be at least 18 years of age.
The Buyer must provide the Seller with accurate information regarding the physical address for delivery, a current email address and telephone number for correspondence, and a valid form of payment. The Seller will not be liable for any losses, costs, damages or expenses arising from incorrect or inaccurate information supplied by the Buyer.
When making a payment, the Buyer must use a payment method that the Buyer is entitled to use. Any payment that the Seller suspects may involve a fraudulent payment may necessitate further investigation. These further investigations are to confirm that the Buyer has the right to use the payment method used. In this situation, the Goods will not be dispatched unless the Buyer can satisfy us that they have the right to use the method of payment used. This may require the Buyer to answer pertinent questions satisfactorily and provide adequate identification proof, including photo ID. The dispatch of the Goods to the Buyer will be delayed until the Seller is satisfied that the Buyer has the right to use the method of payment used.
If the Buyer uses PayPal as the payment method, then we can only ship to the address sent to us by PayPal. This address will be the one you nominate in your PayPal account or the address you enter when filling out your credit/debit card details