Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of fleurandmae.co.uk (the "Site") and any purchases you make from us. By browsing the Site or placing an order, you agree to these Terms.

Please read them carefully. If you do not accept them, please do not use the Site or place an order.

Who we are

Fleur & Mae is a trading name of [Registered company name], a company registered in England and Wales.

Company number: 17015051
Registered office: [The Old T A Centre, Territorial Street, Middlesbrough, England, TS3 8DR
Email: info@fleurandmae.co.uk

References in these Terms to "we", "us" and "our" mean Fleur & Mae. References to "you" and "your" mean the person browsing the Site or placing an order.

Eligibility

By placing an order with Fleur & Mae you confirm that you are at least 18 years of age, are legally capable of entering into a binding contract, and are using a valid payment method that belongs to you.

Your account

You may shop with us as a guest or by creating an account. If you create an account, you are responsible for keeping your login details confidential and for any activity that takes place under your account. Please contact us immediately if you believe your account has been used without your permission.

Orders and acceptance

When you place an order through the Site, you are making an offer to buy. We will send you an order confirmation by email — this is an acknowledgement that we have received your order, but does not yet form a contract.

A binding contract between us comes into existence only when we dispatch the goods and send you a dispatch confirmation. Until that point, we may decline an order — for example if an item is out of stock, if there is a pricing error, if we cannot verify your payment, or if the order appears suspicious.

Prices, taxes and currency

All prices on the Site are shown in pounds sterling (GBP) and include VAT at the prevailing UK rate where applicable.

Delivery charges, where applicable, are added at checkout before you pay.

While we take care to ensure prices are accurate, errors can occasionally occur. If we discover an error in the price of an item you have ordered, we will let you know and give you the option to either continue at the corrected price or cancel for a full refund.

Payment

Payment is taken at the point of order via the payment methods displayed at checkout. All transactions are processed by our payment providers under their own terms; Fleur & Mae does not store your full card details.

Delivery, risk and title

We aim to dispatch and deliver in line with the timescales set out in our Delivery & Shipping policy. Estimated delivery dates are guidance only, not guarantees.

Risk in the goods passes to you on delivery. Title (legal ownership) passes to you once we have received your payment in full and the goods have been delivered.

Cancellations, returns and refunds

Your rights to cancel, return, and receive a refund are set out in full in our Returns & Refunds policy, which forms part of these Terms.

Nothing in these Terms affects your statutory rights as a consumer in the United Kingdom.

Product information & natural variations

We work hard to ensure that product photographs, descriptions, dimensions, and specifications are accurate. However:

Our artificial botanicals are individually crafted, so each piece may vary slightly in colour, shape, leaf placement, and stem positioning. These variations are part of the handcrafted character — not a fault.
Colours displayed on screen depend on your device and lighting; small differences from the photographs are normal.
Sizes are approximate and may vary marginally from the stated dimensions.

Stock availability

All orders are subject to availability. If an item becomes unavailable after you have ordered, we will contact you to offer an alternative or a full refund.

Intellectual property

All content on the Site — including but not limited to the Fleur & Mae name and logo, photography, illustrations, text, graphics, layout, and design — is owned by us or our licensors and is protected by intellectual property laws.

You may view, print, and download content from the Site for your own personal, non-commercial use only. You may not copy, reproduce, modify, republish, or commercially use any part of the Site or its content without our prior written permission.

User content

If you submit reviews, photographs, comments, or other content to the Site, you confirm that the content is your own, accurate, and does not infringe anyone else's rights. By submitting content, you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, and display it in connection with our business — including in marketing materials, on social media, and on the Site itself.

We reserve the right to remove any user content that we consider inappropriate, offensive, or unlawful.

Acceptable use

You agree not to:

Use the Site for any unlawful or fraudulent purpose
Place orders using false or stolen payment information
Attempt to interfere with the security or operation of the Site
Scrape, harvest, or extract data from the Site without our written permission
Use automated tools (bots, scripts, spiders) to access the Site for any purpose other than indexing for search engines

Privacy

Your privacy matters to us. The way we collect, use, and protect your personal information is set out in our Privacy Policy.

Our liability

Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be limited or excluded by law

Subject to the above, our total liability to you in connection with any order is limited to the price you paid for the goods that gave rise to the claim. We are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a consumer, this clause does not affect your statutory rights.

Events outside our control (force majeure)

We will not be liable for any delay or failure to perform our obligations where the cause is outside our reasonable control — including (without limitation) acts of God, severe weather, fire, flood, strikes, pandemics, transport disruption, or supplier failure. We will let you know as soon as practicable and either resume performance once the event has passed or, where appropriate, give you the option to cancel for a refund.

Changes to these Terms

We may update these Terms from time to time to reflect changes in law, our products, or our business. The version that applies to your order is the version in force at the moment you place that order. The current version is always available on the Site.

Termination

We may suspend or close your account, or refuse to accept future orders, if you breach these Terms or if we reasonably suspect fraudulent activity.

Severability

If any part of these Terms is found by a court to be unenforceable, the remaining provisions will continue in full force.

Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. Both you and we agree to the non-exclusive jurisdiction of the courts of England and Wales — though if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.